Legal
Last updated 25 September 2026
CladoBook is a free booking marketplace. This policy explains what we collect, why we collect it, who it goes to, and how you can have it removed. It covers the CladoBook website, the CladoBook iOS app, and the CladoBook Business iOS app.
Everything below is collected because a booking cannot work without it — we do not collect anything for advertising, and we do not sell data.
| Data | Why | Who provides it |
|---|---|---|
| Name | So the business knows who is booked in | Customers and business owners |
| Email address | Sign-in, booking confirmations, reminders, cancellation notices | Customers and business owners |
| Phone number | So a business can reach you about your appointment | Optional, customers and businesses |
| Bookings and appointment history | To show your upcoming and past visits, and to run the business calendar | Created as you use the service |
| Reviews and messages you write | To publish your review and deliver your messages to the business | You |
| Photos | Business owners only — portfolio and service images on the listing | Business owners |
| Push notification token | To send booking reminders to your device, if you turn notifications on | Your device, only after you allow notifications |
| Crash and error reports | To find and fix bugs | Your device, automatically |
You can book without an account. In that case we collect only your name, email address and phone number, and use them solely to confirm and manage that booking. To have guest booking data removed, email us at hello@cladoconsult.com from the address you booked with.
We do not sell your data. We share it only with the services required to run CladoBook:
Booking notifications (confirmations, reminders, cancellations) are part of the service. Occasional promotional messages — for example a reminder that a studio you have visited misses you — are off unless you turn them on, and can be turned off again at any time in the app under Settings. Notifications are never required to use CladoBook.
You can delete your account from inside either app: Settings → Delete account. This removes your account and the personal data attached to it, including your reviews and messages.
If you run a business on CladoBook, deleting your account also unlists the business immediately so it can no longer be booked. The business record is retained for 30 days to settle any outstanding appointments, then removed.
We may retain limited records where the law requires it. If anything is retained, it is not used for any other purpose.
CladoBook is not intended for children under 13, and we do not knowingly collect their data. If you believe a child has given us information, contact us and we will remove it.
Data is encrypted in transit. Access to your records is enforced at the database level, so one account cannot read another's data. Sign-in credentials are handled by our authentication provider and are never stored by us in readable form.
The site sets only the cookies needed to sign you in, remember an invite you opened, or finish a password reset. Details are on the Cookies page. We do not use advertising cookies.
We do not sell personal information, and we do not share it for cross-context advertising. You can ask us to delete the data we hold about you by emailing hello@cladoconsult.com, or by deleting your account in Settings.
Questions, data requests, or complaints: hello@cladoconsult.com. We aim to respond within a few business days. Cancellations and in-person payments are covered in Refunds and cancellations.