Help
Last updated 28 August 2026
CladoBook is free to use for customers and businesses. If something is not working, or you need something removed, email hello@cladoconsult.com and a human will get back to you, usually within a few business days.
The fastest route is inside the app — every review and message has a Report control, and you can block any user so they can no longer contact you. Reports reach our moderation team directly.
If you cannot access the app, email hello@cladoconsult.com with what you saw and where. We remove content that breaks our Terms of Service, and suspend accounts responsible for it.
In either app: Settings → Delete account. That removes your account and the personal data attached to it.
Booked as a guest, with no account? Email hello@cladoconsult.com from the address you booked with and we will remove your details.
Bookings are appointments with an independent business, and payment happens in person. For questions about the service itself, pricing, or a refund, contact the business directly — you can message them from the app. If a business is unresponsive or behaving badly, tell us.
No. You can book as a guest with just a name, email and phone number. An account lets you see your booking history and message businesses.
No. No subscription, no per-staff fee, no commission. You pay the business directly, in person.
Yes, entirely. Notifications are never required. Promotional messages are off unless you switch them on, and both can be changed in Settings.
hello@cladoconsult.com · See also our Privacy Policy, Terms of Service, Cookies, and Refunds.