Terms of Service

By using CladoBook — the website or either mobile app — you agree to these terms. If you do not agree, please do not use the service.

What CladoBook is

CladoBook is a marketplace that connects customers with independent businesses. We are not the provider of the services you book. The business you book with is solely responsible for the service it delivers, its pricing, its staff, and its own policies.

Payment happens directly between you and the business, in person. CladoBook does not process payments and does not take a commission.

Your account

• You must be at least 13 years old to create an account.
• Provide accurate information and keep your login secure.
• You are responsible for activity that happens under your account.
• You can delete your account at any time from Settings in either app.

Bookings and cancellations

• A booking is an appointment with the business, not a purchase from us.
• Each business sets its own cancellation window. Cancelling late, or not showing up, may affect your reliability score with that business.
• Businesses may cancel or reschedule. We will notify you when they do.

Content and conduct

There is zero tolerance for objectionable content or abusive behaviour on CladoBook. When you post a review, send a message, or upload a photo, you agree not to post anything that is:

• harassing, threatening, hateful, or bullying;
• sexually explicit, obscene, or violent;
• false, defamatory, or a review of a visit that did not happen;
• someone else's personal information;
• spam, advertising, or a scam;
• content you do not have the right to post.

You keep ownership of what you post, and grant us permission to display it within CladoBook for the purpose of running the service.

Reporting and blocking

Every review and message can be reported from inside the app, and you can block any user so they can no longer contact you. Reports go to our moderation team, who review them and remove content that breaks these terms.

We remove violating content and suspend or terminate accounts responsible for it, without notice where warranted. To report something, use the report control in the app or email hello@cladoconsult.com.

For businesses

• Only list a business you are authorised to represent.
• Keep your services, pricing and availability accurate.
• Honour the bookings you accept.
• Only upload images you have the right to use.
• Deleting your owner account unlists your business immediately; the record is kept 30 days to settle outstanding appointments, then removed.

Things we cannot promise

CladoBook is provided as-is. We do not guarantee uninterrupted availability, and we are not responsible for the quality, safety or legality of services provided by businesses on the platform. To the extent permitted by law, our liability is limited.

Ending access

We may suspend or terminate an account that breaks these terms. You may stop using CladoBook at any time and delete your account from within the app.

Changes

We may update these terms. Material changes will be signposted in the app or by email.

Contact

hello@cladoconsult.com — see also our Privacy Policy, Cookies, Refunds and cancellations, and Support.